Inventory Quality and Control Manager - Knoxville, TN

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Manager of Inventory, Quality, and Control is responsible for overseeing all aspects of inventory management (core production, NPI/Damages, cycle counts, slotting) and quality assurance (security, investigations, root cause analysis, inventory variance investigation) within the distribution center. This position reports to the IQC Regional Director and collaborates across the supply chain network to create, develop, and improve processes and procedures to maximize operational efficiencies in collaboration with Distribution Operations, Corporate Compliance, Corporate Asset Protection, Security, Finance, and COE's. All duties are to be performed in accordance with CVS Health policies, practices, and procedures. Driving the performance of assigned operational areas within a distribution center facility will be critical. This individual will also contribute to profit, expense, and customer service goal achievement as well as compliance with organizational standards and regulatory requirements. Primary Job Duties & Responsibilities: Process Improvement: Identify opportunities to streamline inventory management processes and enhance efficiency Implement best practices and innovative solutions to optimize inventory accuracy and minimize 8 wastes Drive initiatives to improve safety, quality, delivery, cost, and inventory metrics Strategically manage slotting activities and projects aligned to the continuous improvement roadmap Inventory Management: Develop and implement inventory control procedures to ensure accurate inventory levels Coordinate and conduct regular cycle counts, inventory audits, and reconciliations to minimize discrepancies Analyze inventory data and trends to identify opportunities for process improvements and cost savings Work closely with procurement and logistics teams to optimize inventory levels and ensure timely replenishment Quality Assurance: Establish and enforce quality standards for incoming and outgoing products, ensuring compliance with regulatory requirements and company policies Implement quality control measures to identify and address defects or discrepancies in products, packaging, and documentation as well as in process and personnel Conduct regular inspections and quality audits to assess the effectiveness of quality management systems Join forces with cross-functional teams to drive root cause analysis and corrective actions in line with the CVS operating system Team Leadership: Lead and mentor a team of inventory control and quality assurance associates, providing guidance, training, and performance feedback Foster a culture of accountability, collaboration, and continuous improvement within the department Ensure that all team members adhere to safety protocols and compliance standards at all times Asset Protection: Manage, coordinate (in conjunction with DC Management), and control activities relating to asset protection and loss containment Oversee the implementation and management of security measures to protect company assets, reduce shrink, and ensure a safe environment for employees and vendors Build security and alarm systems, conduct investigations (actual and suspected), and coordinate with law enforcement agencies Required Qualifications 5+ years of experience in inventory control, quality management, asset protection, or related roles, preferably in a distribution or logistics environment Strong understanding of inventory management principles, quality assurance standards, investigations, and regulatory requirements Proven leadership skills with the ability to effectively manage a team and drive results Excellent analytical, problem-solving, and decision-making abilities Proficiency in inventory management software and MS Office applications Strong communication and interpersonal skills, with the ability to collaborate cross-functionally and influence stakeholders at all levels Regular and reliable on-site attendance 10% travel Preferred Qualifications APICS CPIM or CLTD certification Six Sigma Green Belt certification PMP certification LP Qualified (LPQ) or LP Certified (LPC) certification Understanding of Government Regulatory expectations (OSHA,DEP, FDA) Bachelor Degree in Supply Chain Management, Business Administration, or a related field Education Verifiable High School Diploma/GED accompanied by 10 + years of related on the job experience in lieu of degree Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $54,300.00 - $119,340.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments . We anticipate the application window for this opening will close on: 12/07/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.